In this blog article, we will see how we can send an outbound email from a Pega application. This is the continuation of the previous blog article, where we created an Microsoft Graph Email Account in Pega Requirement: As soon as a new Mortgage request is created, the case manager should be notified about the […]
In this final installment of our series, we will explore how to manage Delivery Status Notification (DSN) messages within Pega. Note: This article was developed using Pega 7.4. While specific configurations may vary in newer versions, the fundamental concepts remain applicable. Series Roadmap To fully grasp the progression of Pega email integration, consider reviewing the […]
In this blog article, we will explore our third use case: Managing Email Conversations within Pega using Service Email Note: This article was created using Pega 7.4. While configurations may differ in more recent versions, the core concepts remain the same. Series Recap To get the most out of this series, I recommend visiting these […]
This second article in our series focuses on a powerful automation feature: Email Approvals. We will explore how to notify users of a pending approval via email and, more importantly, how Pega processes their “Approve” or “Reject” reply to move the case forward automatically using the same Service Email rule. As a recap, we are […]
In the previous articles, we explored how to create a file listener, an email account, and a service email using the Email Wizard and this article we will create a new case using Service Email The fundamental processing logic for all listeners in Pega is consistent: the listener monitors a specific location for a message, […]
This article is a direct continuation of our previous guide on the Email Wizard. Today, we are going to look under the hood and explore every configuration point within the Email Listener rule. What is an Email Listener? Simply put, an email listener monitors a configured folder within an email account. When a new email […]
In this blog article, we will see how we can configure Microsoft Graph Email Account in Pega. We will start with understanding about how sending and receiving email works followed by a tutorial. First non-Pega things. Imagine you want to send out an outbound email from your Gmail account. We just login to gmail, compose […]
In this article, we will explore how we can process incoming emails in Pega. There are already a few blog articles published on sending outbound email and creating Microsoft Graph Email Account in Pega What is email processing? I will explain this with the popular Customer Service application. Say an insurance company provides email servicing […]
