In this blog article, we will see how we can handle delivery status notification messages. This article is created using Pega 7.4 version. There may some changes with the configuration in the latest versions. Please use this article only to understand the concepts Recap on the use cases. I recommend you to visit the articles […]
In this blog article, we will see how we can manage the email conversations within Pega. This article is created using Pega 7.4 version. There may some changes with the configuration in the latest versions. Please use this article only to understand the concepts Recap on the use cases. I recommend you to visit the […]
In this blog article, we will see how we can notify the approval process through email and how to process the action through incoming email. This will be our second use case. As a recap, below are the four use cases. I recommend visiting the posts in the following order to be on the same […]
In the other articles, we saw, how to create a file listener, email account, service email using email wizard. The processing of all listeners in Pega is basic. The listener listens at a location for a message/file or email and invokes a service rule to process. Similarly, in email processing, the listener listens for an […]
In this article, we will explore Email processing. In this article, we will see more in detail about the email wizard. What is email processing? I will explain this with the popular Customer Service application. Say an insurance company provides email servicing to their customers. How this servicing can be performed? In general in 2 […]
