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Process Incoming Emails in Pega

In this article, we will explore how we can process incoming emails in Pega. There are already a few blog articles published on sending outbound email and creating Microsoft Graph Email Account in Pega What is email processing? I will explain this with the popular Customer Service application. Say an insurance company provides email servicing … Continue reading Process Incoming Emails in Pega

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Sending Outbound Emails from Pega

March 2, 2026 Editorial Team

In this blog article, we will see how we can send an outbound email from a Pega application. This is the continuation of the previous blog article, where we created an Microsoft Graph Email Account in Pega Requirement: As soon as a new Mortgage request is created, the case manager should be notified about the … Continue reading Sending Outbound Emails from Pega

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Service REST – Usage and Configurations in Pega

December 18, 2024 Code Vault Curators

First of all, don’t think INTEGRATION is a difficult topic in PEGA. I would say Integration is much easier than creating an activity rule. Pega makes it simple for developers. All you need to do is configure the Integration rules. Pega takes care of the rest. Pega provides useful wizards and guides the developers in … Continue reading Service REST – Usage and Configurations in Pega

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Service Email Usage – Handle DSN

December 10, 2024 Code Vault Curators

In this final installment of our series, we will explore how to manage Delivery Status Notification (DSN) messages within Pega. Note: This article was developed using Pega 7.4. While specific configurations may vary in newer versions, the fundamental concepts remain applicable. Series Roadmap To fully grasp the progression of Pega email integration, consider reviewing the … Continue reading Service Email Usage – Handle DSN

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Service Email Usage – Manage Conversations

December 10, 2024 Code Vault Curators

In this blog article, we will explore our third use case: Managing Email Conversations within Pega using Service Email Note: This article was created using Pega 7.4. While configurations may differ in more recent versions, the core concepts remain the same. Series Recap To get the most out of this series, I recommend visiting these … Continue reading Service Email Usage – Manage Conversations

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MyKnowTech was born with a mission to bridge the gap between technical expertise and business needs. We are a boutique firm specializing in Pega solutions, delivering them with a personal touch. At the heart of our philosophy is a commitment to putting clients first.

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