In this blog article, we will see how we can send an outbound email from a Pega application. This is the continuation of the previous blog article, where we created an Microsoft Graph Email Account in Pega Requirement: As soon as a new Mortgage request is created, the case manager should be notified about the … Continue reading Sending Outbound Emails from Pega
Process Incoming Emails in Pega
In this article, we will explore how we can process incoming emails in Pega. There are already a few blog articles published on sending outbound email and creating Microsoft Graph Email Account in Pega What is email processing? I will explain this with the popular Customer Service application. Say an insurance company provides email servicing … Continue reading Process Incoming Emails in Pega
Related Articles
Service REST – Usage and Configurations in Pega
First of all, don’t think INTEGRATION is a difficult topic in PEGA. I would say Integration is much easier than creating an activity rule. Pega makes it simple for developers. All you need to do is configure the Integration rules. Pega takes care of the rest. Pega provides useful wizards and guides the developers in … Continue reading Service REST – Usage and Configurations in Pega
Service Email Usage – Handle DSN
In this final installment of our series, we will explore how to manage Delivery Status Notification (DSN) messages within Pega. Note: This article was developed using Pega 7.4. While specific configurations may vary in newer versions, the fundamental concepts remain applicable. Series Roadmap To fully grasp the progression of Pega email integration, consider reviewing the … Continue reading Service Email Usage – Handle DSN
Service Email Usage – Manage Conversations
In this blog article, we will explore our third use case: Managing Email Conversations within Pega using Service Email Note: This article was created using Pega 7.4. While configurations may differ in more recent versions, the core concepts remain the same. Series Recap To get the most out of this series, I recommend visiting these … Continue reading Service Email Usage – Manage Conversations



